@TobyAllen0318 Yes. I've got the crushed corner and shifted restraint before unpacking, plus wider photos around the arm connector housing. I kept the delivery paperwork too.

@EllaAllen0294 Provide the photographs and delivery details, asking for qualified assessment and suitable handling instructions. Keep the equipment off while the seller's power-on suggestion lacks an inspection procedure.

Should I call it transport damage? I know how it looked on arrival, not where the knock happened.

Describe the arrival condition first. You don't need to solve who caused it to report the crushed corner and visible marks.

The restraint displacement suggests that an impact reached the equipment itself. Include that image in the assessment request alongside the external crate photographs.

It shows a shifted restraint. We don't know the force path or when it moved. Don't turn the photograph into a diagnosis

You're right; my interpretation went beyond the photograph. The restraint displacement should be reported as an observation for the assessor to evaluate.

@TobyAllen0318 Would switching it on at least tell you if it's broken?

@NadiaAli0204 Even successful startup would leave possible hidden damage unanswered. The visible condition warrants an agreed assessment method before the equipment is energized.

@TobyAllen0318 That's my worry. I don't want 'it lights up' becoming the entire condition report. It's staying off.

@EllaAllen0294 On a separate machine delivery of mine, the wide shots were more useful than my dramatic close-up. The reviewer needed to know where the mark sat.

@ChloeBrooks0831 Would labelling the images help, or should I leave the originals alone?

@EllaAllen0294 Keep the originals and label copies. Simple filenames or arrows can help, as long as they don't cover the detail you're asking them to inspect.

Keep arrival observations distinct from anything found during unpacking. Same report is fine; pretending you saw it all at the door isn't

@AlexArcher0385 My receipt note covers the crate condition. The closer equipment photos came from unpacking. I'll keep that distinction in the captions.

I've organized the arrival photos and can request a specific condition assessment. Our equipment remains unpowered because that assessment hasn't happened.

@EllaAllen0294 Your observations should help define the assessment, while leaving the equipment off reflects the work still needed.