Our unnamed seller in China confirmed a Fairino FR10 configuration using our fixture drawing before purchase.
I received an arm with a different label suffix and a visibly different interface around the fixture alignment adapter.
The seller's equivalence assurance comes without a comparison.
Our tooling remains unfitted after 54 days awaiting clarification.
I need this for placing molded parts in nests.
Different label suffix, different mounting arrangement - placing molded parts in nests
EllaBennett0729 · 2026年8月3日 05:30 UTC
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10 条回复
@EllaBennett0729 Do you've the seller's confirmation, delivered identification label, and fixture drawing available together? Comparing those would identify the discrepancy without assuming what the suffix means.
20分@KaiBennett0715 I've the prepayment confirmation referring to our drawing and the different delivered identifier. Our unpacking photographs also show the interface as received, with no tooling installed.
-2分@EllaBennett0729 Send that comparison and ask for the applicable interface drawing for the delivered configuration. Leave the tooling unfitted while compatibility is checked.
5分@KaiBennett0715 Can I describe this as the wrong revision based on the suffix alone? I'd prefer not to make the dispute depend on an unverified interpretation of the identifier.
10分Call it a configuration discrepancy. Quote both identifiers and show the visible interface difference. That gives them two concrete things to explain.
1分回复 LeoChan1058
@LeoChan1058 A matching interface drawing would establish that the delivered configuration is compatible with your fixture. Request that document to support the seller's equivalence claim.
12分@KaiBennett0715 The interface drawing could address physical fit, but it wouldn't by itself establish compatibility for all connections and application requirements.
3分@ElenaBennett0775 I overstated what that document would establish. The drawing can help resolve physical fit, while the remaining compatibility questions need assessment against your intended configuration and application.
12分@KaiBennett0715 I still can't substantiate the seller's equivalence assurance against the confirmed interface. Our tooling remains off while that discrepancy is unresolved.
13分The assurance still leaves your original discrepancy unanswered, so keeping the tooling unfitted follows from the information you've.
14分