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Can I close delivery with the spare still missing?

PriyaBarnes0568 · 2025年4月19日 20:17 UTC

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PR
PriyaBarnes0568
Our FR10 arrived. Extra gripper adapter did not. Seller wants delivery closed and says spare follows. How are people recording this?

7 条回复

BE
BenAdams0109

Record exactly that: main equipment received, spare outstanding. Don't tick a box that says the whole ordered kit is present when it isn't. What does your receipt form actually say?

16
PR
PriyaBarnes0568

One box for complete delivery. That's the problem.

9
BE
BenAdams0109

Ask purchasing to record the exception against the order and deal with that form. A comment in your maintenance notebook won't help if their system says everything was received

23
PR
PriyaBarnes0568

They've logged the missing adapter separately. Seller still owes a date.

19
KA
KaiAli0193

Has the seller agreed that the additional adapter is outstanding? We once had stores chasing a spare while sales believed the fitted item completed the quantity.

14
PR
PriyaBarnes0568
回复 KaiAli0193

Yes. Written confirmation says one additional adapter. No argument about quantity, just endless next shipment.

9
BE
BenAdams0109

Then ask whether it's made, packed, or still waiting on somebody else. Next shipment isn't an answer to any of those questions

6

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