The polymer-sleeve unloading ticket has been open with our unnamed Alibaba seller for 42 days. I know a phone clip needs an event time, active step and exact message beside it. Here the clip starts after the stop, so I cannot recover those details from the video alone. What should I ask maintenance and support for next?
Try the retained records before waiting for another occurrence. Give maintenance the clip time and shift notes, with their uncertainty stated, and ask support which export covers the relevant event window for your installed version. The request should name the information they need, not simply ask for more footage.
Maintenance located a likely interval from the operator note, but the note is rounded to the hour. We have two waits in that interval. I have sent both as candidates rather than presenting the closest timestamp as a match.
That is worth keeping honest. On our bench, the operator remembered the tray change better than the clock. Is there another recorded action that could distinguish your two waits?
The operator remembered replacing the destination tray. Its logged change falls before the second wait, and the video shows that replacement tray's identifier. Maintenance has linked the clip to that event. Thank you, Harish; the non-clock detail was useful.
Now send the event-linked condition and surrounding records to the named technical reviewer. Preserve how the tray evidence established the link. It narrows which occurrence you are discussing but does not yet tell us why that occurrence stopped.
Did they identify the missing condition from that interval, Owen? I'd be interested whether it was genuinely the tray side or merely happened after the change.