Our imported package uses Universal Robots UR5e for tray unloading with a rigid plastic housing in a bench handling station.
It stops intermittently.
I've been waiting 9 days since reporting it to the unnamed seller we bought from through Alibaba.
I sent a phone video; they asked for more information.
Fair, but what would actually help?
Our imported handling package stops intermittently (Universal Robots UR5e)
YasminChen1137 · 2026年8月11日 09:43 UTC
主帖中文翻译暂不可用，以下显示英文原文；回复保留原文。 查看英文原文
4 条回复
@YasminChen1137 Have you captured the exact alarm before restarting? Also, does the stop happen before release, during it, or after it?
4分Captured it: missing process confirmation. The unedited video shows a wait before release. I'd described it as a dropped part, which didn't help
9分Correct the ticket with that alarm, the unedited clip and the installed versions. Ask which confirmation is missing and who owns the next diagnostic step.
0分@DanielChan1087 Worth leaving my original description visible? It's wrong, but deleting it might make the replies look odd
13分