Our imported package uses Universal Robots UR5e for tray unloading with a rigid plastic housing in a bench handling station.
It stops intermittently.
I've been waiting 9 days since reporting it to the unnamed seller we bought from through Alibaba.
I sent a phone video; they asked for more information.
Fair, but what would actually help?
Correct the ticket with that alarm, the unedited clip and the installed versions. Ask which confirmation is missing and who owns the next diagnostic step.