Our unnamed seller in China confirmed a Universal Robots UR5e configuration using our fixture drawing before purchase.
I received an arm with a different label suffix and a visibly different interface around the tool interface bracket.
The seller's equivalence assurance comes without a comparison.
Our tooling remains unfitted after 41 days awaiting clarification.
@PavelBrown0875 Do you've the seller's confirmation, delivered identification label, and fixture drawing available together? Comparing those would identify the discrepancy without assuming what the suffix means.
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