Which FR10 guide matches the pendant assembly we actually received?

Sent those. Seller replied with the same file under a new filename. The revision printed inside hasn't changed.

Tell them which internal revision and page still disagree. A new filename is a very cheap upgrade, but it doesn't help your installer connect anything.

Has a technical contact seen the photographs, or only the sales person?

Sales only until now. They have introduced a technical contact, who asked for the full exterior panel view beside the close-up. I've supplied it.

Does your installer have that same exchange? They need to review the answer before anybody treats a new attachment as permission to proceed.

Keep the original guide marked as disputed in the setup folder. Don't let a second person start from it while the technical enquiry is moving.

Installer copied, Ada. Original marked disputed. The technical contact says our pendant/controller combination needs another guide and is checking its exact revision before sending it.

That's finally a relevant answer. Wait for the document and the installer's match; don't translate 'needs another guide' into a connection instruction.

Will the replacement guide also reach whoever maintains the handover folder?

Applicable guide received and sent to installer and handover owner together. It identifies our combination and matches the exterior connection arrangement; installer is completing their review of the setup instructions.

Did their review settle the mismatch, Rachel?

Yes. Installer confirmed the applicable instructions against the delivered package and closed that documentation discrepancy. Current guide is in the setup folder; earlier file is clearly superseded. Commissioning is a separate next step.

Thanks for confirming the actual review. Keep the controller and pendant identities with that guide so a later replacement triggers another applicability check.