The installed adapter keeps getting counted as our spare

One fitted, one spare. Separate lines.

Could you put those lines beside the receiving count in your reply, so they can see exactly which adapter you're still asking about?

Done. They now say 'later shipment'. No date or reference.

Have they said whether the spare exists in stock?

Or whether it has been packed for you?

Ask for a straight stock and dispatch answer. 'Later' is doing all the work in that sentence, and gives your maintenance team nothing to plan around.

Stock question sent. Maintenance knows we have no spare.

Is the spare adapter drawing number on the order too?

We had a spare arrive after the original tooling had been revised, and it no longer matched the fitted adapter. Worth checking the promised spare against the actual installed version while you have their attention.

Aisha, did they replace the wrong one?

Drawing number matches our fitted adapter. Seller says the spare hasn't been made yet.

So there is no parcel to trace.

They did, after we sent both drawing revisions. Took longer than it should have because the first person answering kept comparing the outer shape. The mounting details were where ours differed.

Did they offer a completion date for making yours, or only stop calling it a shipment?

Only admitted it's unmade. Asked for a date and named contact.

Keep that admission with the shortage record.

They supplied a proposed manufacturing date. No dispatch confirmation. Outstanding spare remains on the handover list.

Did they eventually make it, and has anyone confirmed it left them?