Our seller wants more evidence for a UR5e housing-unloading stop, and I was ready to send the same video again. Then I noticed our notes call one event waiting for tray and another program stopped, with no times to join them up. How should I rebuild this report without guessing which event belongs to the clip?
Leave the old clip identified as unmatched and collect the exact displayed message, occurrence time and active step together for a new event, with the unit and application versions supplied separately.
I've done the unit and version details. Operator remembers the clip was after a tray exchange, but can't say which message was showing. I won't put a confident caption on it.
New event captured on tray H2. The message says it is waiting for tray confirmation, at the unload-start step. Sent that with the time and a photo showing the actual tray setup.
That gives support a particular condition to investigate, although the old program-stopped note should remain separate until you can identify what it described.
First request after H2 was put in, Elliot. We haven't captured the confirmation changing, only its missing state during the wait. Controls is checking the detection and mapping before anyone calls the tray faulty.