I ordered Universal Robots UR5e from an unnamed seller in China with tooling confirmed in a sample trial for sorting lightweight molded housings. The arm arrived, but the gripper finger set differs from that setup. The seller calls the replacement kit equivalent without showing it handling our samples.
I've waited 48 days for clarification and paused our tooling review before installation.
Do the sample-trial images identify the selected tooling clearly enough to compare it with your delivery photographs? That would give your substitution query a specific basis.
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