Our delivered FR5 labels match the empty-fixture-loading order, but the guide shows different pendant connections. It's unpowered after 46 days seeking clarification. How can I establish the applicable documentation?
Have them identify the supplied connector assembly and controller revision against your external labels and clear photos, then provide the applicable guide or an authorised explanation of the difference. Don't infer connections from a similar-looking diagram; a correct order label can cover more detail than that picture shows.
The seller has confirmed that the guide belongs to an earlier assembly and identified our supplied revision from the labels. The matching guide is still outstanding, so the setup remains unpowered.
That establishes why the old picture disagrees. Ask the commissioning person to review the replacement guide against the actual delivered assembly when it arrives; the seller naming a revision isn't the final connection check