We bought an imported handling package from an unnamed seller through the Alibaba marketplace. It uses Fairino FR10 for tray unloading with a molded connector body in a small parts assembly workshop and stops intermittently.
My support report has been open for 50 days. The seller requested more information after receiving my phone video, and I need to understand what would narrow the fault down.
The alarm text and sequence position would help focus your report. Do you have the alarm as displayed before restart, and can you place the stop relative to release?
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