Our imported package uses Fairino FR10 for tray unloading with a molded connector body in a bench handling station. It stops intermittently. I've been waiting 24 days since reporting it to the unnamed seller we bought from through Alibaba.
I sent a phone video; they asked for more information. Fair, but what would actually help?
How do I make this robot support ticket actionable?
RosaAbbott0031 · 2026年7月25日 11:42 UTC
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6 条回复
@RosaAbbott0031 Have you captured the exact alarm before restarting? Also, does the stop happen before release, during it, or after it?
6分Captured it: missing process confirmation. The unedited video shows a wait before release. I'd described it as a dropped part, which didn't help.
17分@RosaAbbott0031 Send a corrected description supported by the exact alarm, full recording and installed version details. Ask support to identify the expected confirmation and assign responsibility for the next diagnostic action.
16分@YasminArcher0354 Worth leaving my original description visible? It's wrong, but deleting it might make the replies look odd.
18分Keep it with a clear correction. Explain that the full clip shows a pre-release wait; that tells support why the investigation needs to change direction.
13分@YasminArcher0354 My own support case stalled because the robot and gripper contacts each expected the other to arrange the test. A named coordinator clarified who would organise the next action.
20分