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LouisBrooks0833 · 2026年4月7日 10:44 UTC
Include the exact displayed message and the ordinary signal states at that exchange. Does the video show a fault, or a program sitting at a wait? They need that distinction.
18分No fault message. The program shows a wait for the next tray, which is already physically present.
9分Then show what the application means by next tray, alongside the fixture input names. Physical presence may not be the only condition in that wait.
24分The capture shows tray present but no exchange-complete acknowledgement. I have added the job revision and input map.
8分Who owns that acknowledgement in the supplied package?
9分Aisha's question matters. I'd ask for the expected exchange sequence from whoever wrote it, including how an incomplete exchange is handled. Guessing from one missing bit can send the request to the wrong person.
13分Seller confirms the tray application owns it. Their controls contact has the capture, not just sales now.
11分Does that person have the exact application version too?
15分Yes. They matched the installed version and asked for its exchange event log. No cause confirmed yet.
8分That's enough to make the next question specific: where does that captured exchange stop in their sequence? Keep the intermittent case with them even if a later tray works normally.
21分