Changing the carton insert and selecting the matching job. Both exist in the proposed cell, but the quote only says operator familiarisation.

Write that task into the enquiry with the actual operator and covering person. Familiarisation could mean watching a supplier do one easy cycle. You need an agreed handover of the work you're buying, including what happens when the insert and job don't match.

And who supports it afterwards? Training the packer does not create a maintenance contact. I'd want ownership of the fixtures, job changes and faults named alongside the visit, especially if different firms supply them.

Try the proposed insert change as a simple walkthrough before pricing extra instruction; if its identity is hidden once fitted, more training may just teach people to remember something the design ought to show.

The packer found exactly that problem in the mock-up: the insert label faces the bench when fitted. Designer is moving the identification to a visible face. Both suppliers have the same changeover and cover brief now.

Farah, yes, that is a design issue worth fixing. But Hazel still needs the covering person included; a clearer label won't explain who can authorise a job change or deal with an unexpected wait.

Did either supplier price the revised scope?

One has priced the defined changeover handover and a support contact. The other still excludes fixture changes and asks us to arrange a separate designer, so I have not ranked its lower total as equivalent.

That second route can work, but somebody has to integrate the two responsibilities. I'd cost that honestly rather than reject it just for having another name on the drawing.

Bruno's right; the question is whether the separate designer accepts the job and its handover, not whether one invoice looks tidier.

Do you have a designer willing to take it?

Yes. Their complete offer arrived, including integration with the robot supplier. It costs slightly more than the first proposal and offers no benefit for our two insert changes, so we are choosing the first.

Does the chosen order now name the covering packer's changeover check? I mean demonstrated with the supplied job and insert information, not merely attendance at the visit.

It does. The agreed order includes that demonstration, mismatch handling, support ownership and the visible insert identification. We can finally compare and choose complete proposals; thanks Farah for the early mock-up point.

Useful outcome. Keep that agreed scope available to whoever receives the cell, because they're the person who will notice whether the promised handover actually happens.