The crate corner was crushed and a support shifted against our FR5 controller enclosure. I can see a dent near its connection area. Kept the packing and photos, no power connected. Seller wants a startup video. What should I ask for before our technician touches it?
Ask for a competent service assessment of that delivered controller and the connection-area damage. Keep it unpowered. Include the wider packing photographs as well as the dent; a startup video won't answer what the impact affected.
Get the assessment scope and arrangements before booking anyone. The service person needs to know about the displaced support, not arrive expecting a cosmetic scratch and a quick power-up.
Qualified service visit completed. Report says the enclosure and connection area need further assessment at their facility before energising. Seller has agreed that return and the packing arrangements. No repair result yet, but we aren't being asked to test it ourselves now.