Controller and arm cable missing. Seller says separate shipment. Only reference supplied belongs to the delivered arm.
UR5e arm here, controller shipment unidentified
TheoChan1106 · 2026年3月5日 01:42 UTC
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回复 TheoChan1106
Send the accepted contents and your receiving count, then ask for the missing items' package mark and actual collection record, because the arm's receipt cannot trace another package.
24分Sent. Seller supplied a photo of a controller carton, no mark or collection record visible.
4分回复 TheoChan1106
Ask them to identify that carton against your order and say who physically holds it now; a photograph of a controller box doesn't give the forwarder much to search.
20分Carton identified at the seller's warehouse. Cable not packed yet. Separate shipment hasn't actually happened.
9分回复 TheoChan1106
Have they given a concrete cable supply answer, Theo, and corrected the order status so the next sales contact does not send you back to the arm delivery again?
6分Status corrected. Cable available now and packing list includes it with the controller. Collection proposed, not confirmed.
6分回复 TheoChan1106
Has the carrier collected that identified carton since the proposal, or is it still waiting at the seller's warehouse?
16分回复 TheoChan1106
And give receiving that exact missing-item list for the eventual arrival; finding the controller carton should not let the arm cable disappear from the check again.
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