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BrunoBaker0452 · 2026年6月24日 19:10 UTC
Can the clip be tied to an event time, exact displayed message and active step, Bruno? Include the sleeve job and fixture identity too. Support needs the matching controller and ordinary PLC interval, not a film that only establishes the arm stopped.
16分Clip starts after the stop. Operator note gives a time window, not the exact occurrence.
1分Ask maintenance what retained events fit that window. Keep multiple candidates if the evidence cannot distinguish them yet.
2分Two candidates found. Different active steps. No basis to choose one from the stationary-arm picture.
0分Who will organise the next useful occurrence record on your side? I would have the covering shift try the export procedure on saved data first, so the next stop does not become another video without the information support asked for.
21分And ask the engineer which export fits your installed version. A generic menu instruction can waste the whole shift.
8分Maintenance cover tried the version-matched export on a saved event. Screen, step and fixture details now share one occurrence note.
16分A later stop was captured that way. Support has identified a wait for fixture-index confirmation; why it was absent remains under investigation.
13分That's a real narrowing of the ticket. Keep the two old candidate events unassigned rather than retrospectively giving them the new stop's explanation; they may or may not have been the same condition.
2分