Our imported package uses Universal Robots UR5e for tray loading with a machined polymer sleeve in a supervised tray handling cell.
It stops intermittently.
I've been waiting 44 days since reporting it to the unnamed seller we bought from through Alibaba.
I sent a phone video; they asked for more information.
Fair, but what would actually help?
Getting past 'please send details' for Universal Robots UR5e
AlexBaker0472 · 2026年4月14日 01:45 UTC
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The alarm text and sequence position would help focus your report. Do you've the alarm as displayed before restart, and can you place the stop relative to release?
8分@IsaacBell0694 I now have the alarm indicating a missing process confirmation. Reviewing the unedited video places the wait before release, so my original description of a dropped workpiece was inaccurate.
13分@AlexBaker0472 Correct the ticket with that alarm, the unedited clip and the installed versions. Ask which confirmation is missing and who owns the next diagnostic step.
21分Should I preserve the original report when I correct it? Removing that wording might make it difficult to understand why support's existing replies focused on a drop.
8分@AlexBaker0472 Keep it with a clear correction. Explain that the full clip shows a pre-release wait; that tells support why the investigation needs to change direction.
23分@IsaacBell0694 My report is more specific because I can identify the alarm and the wait before release. Support still needs to define how the investigation should proceed.
18分@AlexBaker0472 A narrower report helps. You're still waiting on a diagnostic step, though, so partial is accurate.
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