Our Alibaba-bought UR5e package stops intermittently unloading aluminum spacer blocks. Seller wants more after a phone video. Ticket open 47 days. What would turn that into a specific diagnostic request?
47-day UR5e unload ticket still has no defined evidence request
AmyAllen0293 · 2026年8月17日 00:46 UTC
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9 条回复
回复 AmyAllen0293
Ask what they cannot determine from the clip, and send the known occurrence time, active step and readable message if retained. Identify the actual fixture and program revision too. A stationary arm alone leaves too many possible reasons for the same-looking pause.
12分回复 AmyAllen0293
And ask who will assess the extra material. Sorry, I mean a technical owner who can name the next question, not another sales contact promising to forward it. Forty-seven days is a lot of forwarding.
13分Technical contact assigned. Clip begins after the stop; no readable message. Retained history has two possible events.
9分回复 AmyAllen0293
Keep the two candidates separate until you can link one to the filmed occurrence. Check each record's time source and the preceding action, not just similar-looking times. Support can tell you which observations would distinguish them on a later normal supervised run.
5分One candidate belongs to another program revision. Excluded it from this clip's evidence; the other remains unconfirmed.
10分回复 AmyAllen0293
That narrows the records, but it doesn't prove the remaining event is the one in the video. Has support accepted that uncertainty and given the shift a focused capture request?
8分Yes. They want the destination confirmation state with the next observed wait. Normal observation procedure only, no forced stop.
10分回复 AmyAllen0293
New supervised occurrence captured. Displayed step waits for destination confirmation while the spacer remains held. Controls is reviewing the recorded input history with support.
16分回复 AmyAllen0293
That is a useful occurrence to investigate. It establishes the named wait and observed held block, not whether the destination device or its signal path is faulty. Keep the old unmatched clip separate from this new evidence.
17分