Our imported package uses Universal Robots UR5e for fixture loading with a molded connector body in a compact prototype production area. It stops intermittently.
I've been waiting 33 days since reporting it to the unnamed seller we bought from through Alibaba. I sent a phone video; they asked for more information.
Fair, but what would actually help?
@AishaAli0257 The alarm text and sequence position would help focus your report. Do you've the alarm as displayed before restart, and can you place the stop relative to release?
Send a corrected description supported by the exact alarm, full recording and installed version details.
Ask support to identify the expected confirmation and assign responsibility for the next diagnostic action.
@AishaAli0257 Keep it with a clear correction. Explain that the full clip shows a pre-release wait; that tells support why the investigation needs to change direction.
@GabrielAli0192 My own support case stalled because the robot and gripper contacts each expected the other to arrange the test. A named coordinator clarified who would organise the next action.