The arm is the clearest thing in my FR5 stop video and probably the least useful. Support wants details. This connector-unloading package came through an Alibaba seller, and the clip hides both the fixture contact and the pendant wording. What should I collect next time so we can get past guessing?
Arrange a matched capture of the readable message, active step, job and fixture identity with the occurrence time and related logs. Keep the physical view wide enough to show the relevant fixture. Ask support which confirmation the step expects before choosing another camera angle.
Controls identified the fixture-open confirmation for this connector job. We have the exact step now and maintenance owns the next capture. The old clip stays in the ticket, but there's no matching readable message for it.
Did the next occurrence happen, Rachel? I would be interested whether the physical fixture condition and the confirmation agree when captured together, rather than whether a later screenshot looks normal.
Captured one now. The step was waiting and the expected input absent; the view still doesn't show the hidden contact clearly. Maintenance is checking its identity and mounting from the drawing. No sensor ordered on the strength of the message.