The seller has sent a second sweeping-arm clip for our molded-housing order, fifteen days after I asked to see the agreed sample handling, and the only close-up is the crate label at the end; how would you ask for the missing bit without starting the whole conversation again?
Reply against the agreed demonstration items and name the missing views. You need the identified assembly handling your samples, including pickup and release, with any preparation visible; the crate label should be linked to that assembly rather than appended to unrelated motion.
I sent a short list tied to the order: fitted gripper identity, our housing entering the grip, placement into the receiving tray, and the assembly linked to the package mark.
Does the order also identify the finger set? The gripper body could be the agreed one while the actual housing contacts belong to their demonstration kit.
Yes, separate finger drawing, and the new still photograph shows a different profile; I have asked whether it is only a demonstration tool or what they intend to send.
The complete recording can wait for that answer. Otherwise you may receive a very clear demonstration of fingers you did not order and still have no evidence for the agreed assembly.
They confirm the video and still use their stock demo fingers, with our ordered set not yet fitted; at least the mysterious profile has an explanation now, but the agreed demonstration is still missing.
Have they acknowledged that the replacement recording must use your ordered fingers? It is worth closing that particular misunderstanding before another empty sweep arrives.