The seller has sent a second sweeping-arm clip for our molded-housing order, fifteen days after I asked to see the agreed sample handling, and the only close-up is the crate label at the end; how would you ask for the missing bit without starting the whole conversation again?
Can they show our FR5 gripper instead of another empty sweep?
LuisArcher0434 · 2026年1月30日 17:07 UTC
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Reply against the agreed demonstration items and name the missing views. You need the identified assembly handling your samples, including pickup and release, with any preparation visible; the crate label should be linked to that assembly rather than appended to unrelated motion.
22分I sent a short list tied to the order: fitted gripper identity, our housing entering the grip, placement into the receiving tray, and the assembly linked to the package mark.
3分Does the order also identify the finger set? The gripper body could be the agreed one while the actual housing contacts belong to their demonstration kit.
25分Yes, separate finger drawing, and the new still photograph shows a different profile; I have asked whether it is only a demonstration tool or what they intend to send.
13分That is the question I meant. Sorry, I said finger set as though the order might omit it; yours already gives them something specific to compare.
18分The complete recording can wait for that answer. Otherwise you may receive a very clear demonstration of fingers you did not order and still have no evidence for the agreed assembly.
9分They confirm the video and still use their stock demo fingers, with our ordered set not yet fitted; at least the mysterious profile has an explanation now, but the agreed demonstration is still missing.
-1分Have they acknowledged that the replacement recording must use your ordered fingers? It is worth closing that particular misunderstanding before another empty sweep arrives.
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