I need an actual warehouse name for our UR5e order. The seller says the tray tooling went with it, but their attachment names a collection point and the freight agent is asking me for a delivery address in China. I thought that was their end of the job. What am I missing?
Put that answer back to the seller with the agent copied. Let them arrange their own handover. Our purchasing person handles this because workshop staff cannot keep abandoning jobs to chase drivers
Finally got both on one email. Driver took it to a consolidation shed, not the agent's receiving warehouse. Seller is arranging the move between them. We've cancelled the unloading help we had pencilled in here.
Yes, warehouse receipt lists two packages and matches our labels. The agent confirmed both. Still waiting for the onward booking. Julia, thanks for suggesting the joint email; it finally got them talking.