What does support need beyond my FR10 stop video?

AishaCarter1040 · 2025年8月7日 14:10 UTC

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AI
AishaCarter1040
Our FR10 spacer-unloading ticket keeps returning with insufficient detail. What should I request from our shift technician?

3 条回复

SA
SaraCarter0983

What does the screen say when it stops, rather than what the arm looks like?

7分
AI
AishaCarter1040

The video misses the screen. I've asked for the message, occurrence time and active step together.

5分
SA
SaraCarter0983

Ask support which matching log they need too, so the technician isn't collecting random screenshots.

10分

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