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Our 80 UR5e fixture kits arrived with 73 mounting adapters

DavidBennett0780 · 2026年3月5日 06:17 UTC

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DA
DavidBennett0780
The sealed accessory box contains 73 adapters for the 80 matched fixture kits we ordered. Everything else matches the per-kit list. Seller now says 80 meant pieces, although the invoice says kits and its final confirmation lists one adapter in each. I have put that confirmation beside receiving's count and asked for the seven missing adapters, not a new explanation of what a kit might mean.

6 条回复

NO
NoraChen1192

Keep the invoice, final agreed contents and receiving count together, and ask their order contact to reconcile the seven-adapter shortage against that accepted list rather than debating a generic definition of kit.

10
DA
DavidBennett0780

Order contact acknowledged the per-kit confirmation and corrected the quantity explanation. They say the packing team counted adapters incorrectly. I asked for the missing seven under the same assembly reference and their supply arrangement.

5
SO
SofiaChen1152

Did they confirm the actual adapter reference available, or only the quantity they now owe?

20
DA
DavidBennett0780

They confirmed the same adapter reference and sent a packing list for seven. Parcel has a carrier acceptance scan. Receiving has that separate list; shortage stays open until the adapters arrive and are checked.

16
NO
NoraChen1192

That resolves the counting dispute without closing the physical shortage, and the separate receiving list should keep the seven from being mistaken for another complete accessory order.

9
SO
SofiaChen1152

Have those seven reached stores yet, David?

13

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