Main FR10 package received correctly, fitted pendant cable present. Promised spare kit missing. Twenty-seven days of next shipment replies. How should I pursue the extra cable separately from our housing setup?
List the absent kit contents against the written promise and ask whether each is available for your order. The fitted cable is not the spare. Request a concrete supply proposal before asking for tracking that may not exist.
Keep that shortage visible to maintenance even though the main package matches; otherwise the acknowledgement of receipt becomes a shelf-stock assumption when someone plans support.
That is a sensible question, but the answer still determines what you can agree. An internal plan to source elsewhere would not settle this order or establish a substitute cable's applicability.