The FR10 pendant cable spare has no parcel after 27 days

AnnaBrooks0851 · 21 Aug 2026, 19:16 UTC

Reply to discussion
AN
AnnaBrooks0851
Main FR10 package received correctly, fitted pendant cable present. Promised spare kit missing. Twenty-seven days of next shipment replies. How should I pursue the extra cable separately from our housing setup?

6 replies

AN
AnnaAllen0329
Replying to AnnaBrooks0851

List the absent kit contents against the written promise and ask whether each is available for your order. The fitted cable is not the spare. Request a concrete supply proposal before asking for tracking that may not exist.

23 points
AN
AnnaBrooks0851
Replying to AnnaAllen0329

Missing list sent with the confirmation. Seller acknowledges the kit, but still hasn't answered stock or dispatch.

22 points
CA
CallumBrown0882
Replying to AnnaBrooks0851

Keep that shortage visible to maintenance even though the main package matches; otherwise the acknowledgement of receipt becomes a shelf-stock assumption when someone plans support.

19 points
AN
AnnaBrooks0851
Replying to CallumBrown0882

Stores shows no spare kit. Purchasing asked for standalone supply with any freight terms, or a written alternative if they cannot supply.

22 points
AN
AnnaAllen0329
Replying to AnnaBrooks0851

That is a sensible question, but the answer still determines what you can agree. An internal plan to source elsewhere would not settle this order or establish a substitute cable's applicability.

-1 points
AN
AnnaBrooks0851
Replying to AnnaAllen0329

No concrete proposal received. The request remains open, and I haven't ordered or accepted a replacement on a similar-looking cable photo.

20 points

Add to the discussion

Welcome to Application Robot

Everyone can read the forum. Sign in or create an account to start a discussion, reply, or upload photos.

Forgot your password?

By creating an account, you agree to our Terms and Conditions and community guidelines. Read our Privacy Policy for how your information is handled.