I already know a collection booking isn't a collected crate. This FR5 order has a different wrinkle: our seller and the freight agent are answering against different references, and neither will say those references describe the same load.
The seller says the tray gripper went with the robot. The agent says the reference we were given hasn't reached its warehouse. I've sent both the carton list and asked them to join the references up. Meanwhile our planner keeps asking which week to leave empty. I don't have a week to give her.
One order, two freight references, no located crate
BenBaker0457 · 2025年11月5日 00:56 UTC
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回复 BenBaker0457
Does the seller's handover note name the agent's receiving location?
6分It names a collection company, Sofia, but not a receiving warehouse. The agent says that company can collect for several warehouses. That's the gap I'm trying to close.
13分回复 BenBaker0457
The gripper adds another question: was it inside the robot crate or a separate carton? A matching order reference could still leave that small box behind.
11分回复 AmyBell0641
Separate carton on the packing list. Thank you, Amy, I had bundled that into 'the crate' in my own messages. I've asked them to account for both pieces separately.
19分回复 BenBaker0457
Our agent needed the collection company's job number once. The seller's order number led nowhere.
2分回复 SamAli0246
Sam, did the collection company give you that directly?
3分No, through the seller. We weren't the collection company's customer.
11分回复 BenBaker0457
Ben, has anybody now matched either package to an actual receipt? Your planner still needs to know whether this is a located shipment or an unresolved search.
16分回复 BenBaker0457
I'd leave the install week uncommitted. We held people for an optimistic freight date once and then needed them elsewhere when the equipment finally turned up. Explain the missing location, not another guessed arrival.
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