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Controller crate delivered to which address?

HarishAllen0315 · 2025年3月12日 22:53 UTC

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HA
HarishAllen0315
Our FR10 arm arrived, but the controller crate did not. Both show delivered under a shared consignment reference. Can I establish whether the smaller crate followed a different delivery instruction?

10 条回复

NI
NinaAli0240

Ask for the delivery document tied to the controller crate's own mark, including the destination. A shared tracking status cannot tell you whether two packages were delivered together, even when that was the plan.

11
HA
HarishAllen0315

The forwarder supplied a second receipt. Its postcode is ours, but the building number differs. Our site has several separately numbered units (all under one company name).

10
NI
NinaAli0240

That is a useful lead. Has anyone checked the receiving point at that unit, using the crate mark rather than asking generally about a robot delivery?

20
HA
HarishAllen0315

They remember a small equipment crate but cannot identify it from memory. Their stores supervisor is checking incoming photos against the mark.

10
JO
JoBarnes0592

Classic campus delivery. Right company, wrong door.

16
NI
NinaAli0240

Possibly. We still need the mark matched before calling it found; another department receiving a similar crate does happen, especially where everything arrives through the same courier.

23
AI
AishaBarnes0605

Does the seller's label show the wrong building, or did the forwarder change the address? Check the label photo. That may prevent a repeat delivery to the same place.

1
NI
NinaAli0240

Any result from the stores photographs? If they match, ask who currently has the crate, because the receipt only establishes where it was at delivery.

8
HA
HarishAllen0315

Matched and located in that unit's equipment store. The consolidator's label had the wrong building. An internal transfer is arranged; we have not opened the crate yet.

19
JO
JoBarnes0592

Found, then. Buy that stores supervisor a tea.

4

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