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Cannot accept the delivered FR5 fingers from our old sample trial

JuliaBrown0935 · 2025年12月20日 08:15 UTC

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JU
JuliaBrown0935
Our FR5 sample trial used relieved fingers around the plastic housing's side rib. The delivered set has a flat inner face in that area. Seller calls it equivalent and points to the old trial. I need the actual replacement assessed or the agreed set supplied; tooling remains unfitted

10 条回复

RE
ReeceArcher0384

Old trial, old fingers. Ask for the delivered profile drawing against the agreed one.

13
JU
JuliaBrown0935

Requested with the ribbed sample identified. I have also asked about supplying the original set, rather than making the replacement the only question

12
SO
SofiaBrooks0804

We found a revised finger changed where the part sat even though the gripper body stayed the same. Ask for pickup, holding, placement and release with your sample, after the technical comparison explains the intended contact.

14
JU
JuliaBrown0935

The seller has sent a drawing showing the changed inner face. No explanation yet for the rib contact or the original-set availability. The old trial remains their only handling evidence

22
SO
SofiaBaker0456

Does the new drawing show where they intend the housing to sit?

18
RE
ReeceArcher0384

And does that position still suit the receiving tray?

20
JU
JuliaBrown0935

SofiaBaker, the intended grip position is absent. Reece, that leaves the receiving-tray comparison unanswered too. I've asked the technical contact to show the held sample rather than just the empty fingers

3
SO
SofiaBrooks0804

Keep any proposed sample preparation visible as well. If they suggest turning the housing or presenting it differently, that is work your process must accommodate, not a way to inherit the original trial result.

20
JU
JuliaBrown0935

The technical contact is preparing that comparison. Original fingers can apparently be made again, but there is no supply estimate. Thanks SofiaBrooks; our current presentation remains in the trial request

22
RE
ReeceArcher0384

Please return with the actual comparison or supply answer. Neither route settled yet.

7

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