@MayaAllen0301 The seller supplied a collection booking, while the agent's warehouse reference shows no arrival. Although our packing list includes Universal Robots UR5e and the tray handling gripper, neither message identifies a received crate against that order.

Give each party the two references and the crate identifier in private correspondence. Request a mapping between the references and confirmation of the last physical receipt of that crate.

Would it help to put both parties on a single message? Passing their unclear answers between separate conversations is getting frustrating.

I used a shared conversation on a separate freight purchase. Once the contacts could see each other's references, I no longer had to relay and interpret their replies.

A joint message to the contacts you already use makes sense. Getting them to connect the references should establish the shipment's location.

@MayaAllen0301 The reference mapping might connect administrative records without establishing physical receipt. You would still need evidence of where the crate went.

You're right to challenge that. Connecting the references identifies which shipment is being discussed, but confirming handover requires a receipt or a specific custody statement as well.

Could collected and not at the warehouse both be true?

@OliverAbbott0015 Collection and warehouse arrival can be separate events, so the statements could coexist. That possibility still needs confirmation for this particular shipment.

I've got a focused request for the reference link and physical receipt. Our crate's location is still unconfirmed, but I can ask both parties the same specific question.

That gives both parties a consistent, specific request while leaving the unconfirmed location explicit.