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Can't choose which stop to send support

CalebBennett0754 · 2025年6月16日 06:05 UTC

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CA
CalebBennett0754
Our UR5e spacer job has three stop videos. Different messages in each. Do I send all three?

5 条回复

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NaomiBarnes0593

Send them separately labelled. Include the exact message and what the station was doing for each. Three videos called robot fault will just get you three requests for details.

12
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CalebBennett0754

One is a normal tray wait. Removed that from the fault report. Two unexplained stops left.

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NaomiBarnes0593

Tell support why you removed it. Otherwise they may still be investigating the first clip you sent. Are the remaining two messages identical?

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CalebBennett0754

No. Different fixture names. Sent each with its own event time and the full message.

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NaomiBarnes0593

Has support answered either case yet? Interested whether those are two separate waits or different messages from one sequence problem.

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