简体中文界面。帖子、指南及政策正文保留原文;未对原文作自动翻译。

eight bags of screws counted as eight fixture kits

ZaraChen1178 · 2025年8月20日 03:11 UTC

已关闭
ZA
ZaraChen1178
I ordered eight fixture-change kits for our FR5. Eight screw bags arrived with four locating blocks. The seller counts each bag as a kit, although their final contents message includes a block in each. Our changeover stock is incomplete.

14 条回复

HE
HenryBrown0873

Send the final contents message beside a simple expected-and-received count. Otherwise you may spend the next exchange arguing about the word kit while the four missing blocks vanish from the conversation.

5
ZA
ZaraChen1178

Sent that comparison. They replied with the packing list, which lists eight kits and no individual contents.

9
HE
HenryBrown0873

That packing list agrees with the quantity ordered, at least. Ask them to address the block count explicitly rather than resending the kit total.

9
ZA
ZaraChen1178

They say the blocks were paired inside the bags. We found one block in each of four bags.

3
DA
DanielAli0217

Were all eight bags checked, including the ones with only screws?

16
ZA
ZaraChen1178

Yes. All opened and contents laid out in the receiving photos.

9
RO
RosaChan1075

We had a small parts order where the seller kept pointing to unopened bags in our first picture. A second photo showing everything spread out finally helped. Have they acknowledged your unpacked photo, Zara?

6
HE
HenryBrown0873

Rosa's unpacked view seems the useful one here. I'd number the bags in that photo so the reply has to explain four specific empty places, not the appearance of a full box.

19
DA
DavidBrooks0867

Also keep those four received blocks identified. If they offer loose replacements, you'll want the matching references, not just four objects they call blocks. We have similar-looking fixture bits in teaching stores and the wrong one creates a very convincing false start.

7
ZA
ZaraChen1178

Rosa, they have acknowledged the unpacked photo now. David, all four carry the ordered reference; I've included it in the shortage request.

17
ZA
ZaraChen1178

Seller accepts four blocks are missing and offers a credit. No replacement stock date. I am checking a local source before choosing.

11
DA
DanielAli0217

Does the local source have that exact block, or an alternative?

14
ZA
ZaraChen1178

Only an alternative so far. Our fixture designer has not assessed it. Credit remains unaccepted.

12
HE
HenryBrown0873

Worth keeping the stock shortage open until that choice is real. An offered credit is tidy on an email and rather less useful to the person trying to build the remaining fixtures.

22

讨论已关闭

此讨论已连续六个月没有活动,现已关闭新回复。 最后活动: .