I ordered eight fixture-change kits for our FR5. Eight screw bags arrived with four locating blocks. The seller counts each bag as a kit, although their final contents message includes a block in each. Our changeover stock is incomplete.
eight bags of screws counted as eight fixture kits
ZaraChen1178 · 20 Aug 2025, 03:11 UTC
14 replies
Replying to ZaraChen1178
Send the final contents message beside a simple expected-and-received count. Otherwise you may spend the next exchange arguing about the word kit while the four missing blocks vanish from the conversation.
5pointsReplying to HenryBrown0873
Sent that comparison. They replied with the packing list, which lists eight kits and no individual contents.
9pointsReplying to ZaraChen1178
That packing list agrees with the quantity ordered, at least. Ask them to address the block count explicitly rather than resending the kit total.
9pointsReplying to HenryBrown0873
They say the blocks were paired inside the bags. We found one block in each of four bags.
3pointsReplying to ZaraChen1178
Were all eight bags checked, including the ones with only screws?
16pointsReplying to DanielAli0217
Yes. All opened and contents laid out in the receiving photos.
9pointsReplying to ZaraChen1178
We had a small parts order where the seller kept pointing to unopened bags in our first picture. A second photo showing everything spread out finally helped. Have they acknowledged your unpacked photo, Zara?
6pointsReplying to RosaChan1075
Rosa's unpacked view seems the useful one here. I'd number the bags in that photo so the reply has to explain four specific empty places, not the appearance of a full box.
19pointsReplying to ZaraChen1178
Also keep those four received blocks identified. If they offer loose replacements, you'll want the matching references, not just four objects they call blocks. We have similar-looking fixture bits in teaching stores and the wrong one creates a very convincing false start.
7pointsReplying to RosaChan1075
Rosa, they have acknowledged the unpacked photo now. David, all four carry the ordered reference; I've included it in the shortage request.
17pointsReplying to HenryBrown0873
Seller accepts four blocks are missing and offers a credit. No replacement stock date. I am checking a local source before choosing.
11pointsReplying to ZaraChen1178
Does the local source have that exact block, or an alternative?
14pointsReplying to DanielAli0217
Only an alternative so far. Our fixture designer has not assessed it. Credit remains unaccepted.
12pointsReplying to ZaraChen1178
Worth keeping the stock shortage open until that choice is real. An offered credit is tidy on an email and rather less useful to the person trying to build the remaining fixtures.
22pointsDiscussion closed
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