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The UR5e spare adapter is still an unshipped order line

RosaBrooks0814 · 2026年3月21日 19:43 UTC

回复讨论
RO
RosaBrooks0814
Our installed adapter is correct. The included additional adapter has been missing for fifty-seven days. I have separated it from the received main package in our order sheet, but the seller still replies next shipment without saying whether the spare exists in stock.

13 条回复

GR
GraceAdams0146

Ask for stock and separate dispatch against that exact line. A promise to join another shipment does not answer either question.

22
RO
RosaBrooks0814

They say the original is not in stock and have offered a different adapter. Only a catalogue picture so far.

13
HA
HazelChan1093

I've been dealing with a connector facing into a fixture on an allegedly equivalent adapter. Give your installer the full assembly comparison before accepting a substitute. The top view can hide the bit that ruins the fit.

7
LE
LeahBell0669

Did they actually say the original cannot be supplied, Rosa, or only that it is not on the shelf?

8
AA
AaronBrooks0784

Ask that directly. Delayed and discontinued lead to different choices.

19
RO
RosaBrooks0814

Only not on the shelf. I have asked for an original-item supply proposal and complete substitute details. Installer has the controlled drawing of our current assembly.

11
GR
GraceAdams0146

Good. Get a matched local option priced too, if one is practical. Not a recommendation to buy it in annoyance, just something real to compare with another indefinite wait.

4
HA
HazelChan1093

Grace, yes, and ask about stock when they price it. We had a lovely alternative quote whose actual item was no nearer than the original one.

4
RO
RosaBrooks0814

Original can still be made, no confirmed lead time. A local source has quoted a matched adapter and checked availability. Purchasing is asking the seller for a shortage-credit amount before choosing.

19
LE
LeahBell0669

Does that local price include everything in the missing spare line, or only the adapter plate?

12
AA
AaronBrooks0784

And delivery. Small omissions add up.

14
RO
RosaBrooks0814

Complete agreed adapter kit and delivery included. Seller's credit proposal is lower, and the difference is visible in our comparison. Purchasing has not accepted either option yet.

22
GR
GraceAdams0146

At least it is a decision with numbers now. Please post what you choose; the extra cost may still be worth it, but it should stay part of the story.

13

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