The UR5e spare adapter is still an unshipped order line

RosaBrooks0814 · 21 Mar 2026, 19:43 UTC

Closed
RO
RosaBrooks0814
Our installed adapter is correct. The included additional adapter has been missing for fifty-seven days. I have separated it from the received main package in our order sheet, but the seller still replies next shipment without saying whether the spare exists in stock.

13 replies

GR
GraceAdams0146
Replying to RosaBrooks0814

Ask for stock and separate dispatch against that exact line. A promise to join another shipment does not answer either question.

22points
RO
RosaBrooks0814
Replying to GraceAdams0146

They say the original is not in stock and have offered a different adapter. Only a catalogue picture so far.

13points
HA
HazelChan1093
Replying to RosaBrooks0814

I've been dealing with a connector facing into a fixture on an allegedly equivalent adapter. Give your installer the full assembly comparison before accepting a substitute. The top view can hide the bit that ruins the fit.

7points
LE
LeahBell0669
Replying to RosaBrooks0814

Did they actually say the original cannot be supplied, Rosa, or only that it is not on the shelf?

8points
AA
AaronBrooks0784
Replying to LeahBell0669

Ask that directly. Delayed and discontinued lead to different choices.

19points
RO
RosaBrooks0814
Replying to AaronBrooks0784

Only not on the shelf. I have asked for an original-item supply proposal and complete substitute details. Installer has the controlled drawing of our current assembly.

11points
GR
GraceAdams0146
Replying to RosaBrooks0814

Good. Get a matched local option priced too, if one is practical. Not a recommendation to buy it in annoyance, just something real to compare with another indefinite wait.

4points
HA
HazelChan1093
Replying to GraceAdams0146

Grace, yes, and ask about stock when they price it. We had a lovely alternative quote whose actual item was no nearer than the original one.

4points
RO
RosaBrooks0814
Replying to GraceAdams0146

Original can still be made, no confirmed lead time. A local source has quoted a matched adapter and checked availability. Purchasing is asking the seller for a shortage-credit amount before choosing.

19points
LE
LeahBell0669
Replying to RosaBrooks0814

Does that local price include everything in the missing spare line, or only the adapter plate?

12points
AA
AaronBrooks0784
Replying to LeahBell0669

And delivery. Small omissions add up.

14points
RO
RosaBrooks0814
Replying to AaronBrooks0784

Complete agreed adapter kit and delivery included. Seller's credit proposal is lower, and the difference is visible in our comparison. Purchasing has not accepted either option yet.

22points
GR
GraceAdams0146
Replying to RosaBrooks0814

At least it is a decision with numbers now. Please post what you choose; the extra cost may still be worth it, but it should stay part of the story.

13points

Discussion closed

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