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How do I trace the controller that supposedly followed our arm?

ImranBell0653 · 2025年5月21日 11:30 UTC

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IM

ImranBell06532025年5月21日 11:30 UTC

Our FR5 arm arrived, controller and pendant cable didn't. Seller says separate shipment. I asked for its reference and got the arm's delivery note again. We unpacked everything and kept the packing. I mean everything, including the little carton they suggested checking twice. What should I ask for so we stop discussing the crate that's already here?

5 条回复

RA

RaviBell06502025年5月21日 17:59 UTC

回复 ImranBell0653

Does the note list the missing items, or only the arm crate?

20分

IM

ImranBell06532025年5月24日 10:07 UTC

回复 RaviBell0650

Only the arm crate. The order list has all three items, but the delivery note doesn't. I've marked the missing lines for purchasing.

17分

RA

RaviBell06502025年5月25日 06:45 UTC

回复 ImranBell0653

Ask for the second crate's dispatch record and carrier acceptance. Its own reference, specifically.

23分

IM

ImranBell06532025年5月25日 11:18 UTC

回复 RaviBell0650

Sent that. They replied with a warehouse photo and said they're checking the number. Nothing from a carrier yet.

7分

RA

RaviBell06502025年5月26日 07:32 UTC

回复 ImranBell0653

Any readable crate mark in that photo?

14分

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