Our FR5 arm arrived, controller and pendant cable didn't. Seller says separate shipment. I asked for its reference and got the arm's delivery note again.
We unpacked everything and kept the packing. I mean everything, including the little carton they suggested checking twice. What should I ask for so we stop discussing the crate that's already here?
How do I trace the controller that supposedly followed our arm?
ImranBell0653 · 21 May 2025, 11:30 UTC
5 replies
Replying to ImranBell0653
Does the note list the missing items, or only the arm crate?
20pointsReplying to RaviBell0650
Only the arm crate. The order list has all three items, but the delivery note doesn't. I've marked the missing lines for purchasing.
17pointsReplying to ImranBell0653
Ask for the second crate's dispatch record and carrier acceptance. Its own reference, specifically.
23pointsReplying to RaviBell0650
Sent that. They replied with a warehouse photo and said they're checking the number. Nothing from a carrier yet.
7pointsReplying to ImranBell0653
Any readable crate mark in that photo?
14pointsDiscussion closed
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