Cannot confirm dispatch from a label-created screenshot

Only the label screenshot, with 'already shipped' above it; no collection receipt and no carrier acceptance event that I can see

Ask who physically has the crate now. 'Shipped' seems to be covering several possible answers in that exchange

I've had a seller use shipped for a handover to their forwarding agent, long before the carrier on the tracking page got it. Ask about that intermediate step too. Doesn't excuse the vague answer, but it may explain which receipt is missing.

They did mention an agent in an earlier email, without a handover date; I had assumed that was simply the carrier's local office

Could be a separate business arranging the onward shipment. I'd ask for its name and a contact, plus whatever confirms it received your identified crate.

And don't ask only when it will arrive. That lets them skip the question of where it is now

Does the screenshot identify your order's package, rather than merely an account shipment with a similar description?

It has the reference the seller assigned to our order, but the dimensions and weight appear to be booking details; I have no evidence of an actual weighing

Has the carrier been asked whether it has received that reference physically? Their answer may be clearer than another forwarded seller screenshot

Carrier says it has booking data only; seller now says the agent is arranging collection from their warehouse, which differs from the earlier 'shipped' answer

Well, that's annoying. At least you have an actual question for them now: who has booked that collection, and has the collecting party accepted it? I'd keep the carrier answer attached.

Do you have the agent's contact yet?

The seller provided an email contact in that reply; I've included it in the request for current location and collection status

Will the proposed collection include the complete ordered package, including the tool cable, or is the seller describing the arm crate alone?

I have asked them to confirm the packed contents against our order as well; location, collection and completeness all remain unconfirmed at present

Have they acknowledged those questions? I'd give them room to answer that specific list before adding another general chase