DineshAli0212 · 26 Jun 2025, 14:13 UTC
Have they supplied a collection receipt or handover scan, rather than that same label page?
18 pointsOnly the label screenshot, with 'already shipped' above it; no collection receipt and no carrier acceptance event that I can see
8 pointsAsk who physically has the crate now. 'Shipped' seems to be covering several possible answers in that exchange
18 pointsI've had a seller use shipped for a handover to their forwarding agent, long before the carrier on the tracking page got it. Ask about that intermediate step too. Doesn't excuse the vague answer, but it may explain which receipt is missing.
6 pointsThey did mention an agent in an earlier email, without a handover date; I had assumed that was simply the carrier's local office
19 pointsCould be a separate business arranging the onward shipment. I'd ask for its name and a contact, plus whatever confirms it received your identified crate.
8 pointsAnd don't ask only when it will arrive. That lets them skip the question of where it is now
8 pointsKeep installation provisional. There isn't a confirmed departure to plan from yet.
-1 pointsDoes the screenshot identify your order's package, rather than merely an account shipment with a similar description?
12 pointsIt has the reference the seller assigned to our order, but the dimensions and weight appear to be booking details; I have no evidence of an actual weighing
0 pointsHas the carrier been asked whether it has received that reference physically? Their answer may be clearer than another forwarded seller screenshot
23 pointsCarrier says it has booking data only; seller now says the agent is arranging collection from their warehouse, which differs from the earlier 'shipped' answer
8 pointsWell, that's annoying. At least you have an actual question for them now: who has booked that collection, and has the collecting party accepted it? I'd keep the carrier answer attached.
7 pointsDo you have the agent's contact yet?
7 pointsThe seller provided an email contact in that reply; I've included it in the request for current location and collection status
17 pointsWill the proposed collection include the complete ordered package, including the tool cable, or is the seller describing the arm crate alone?
6 pointsI have asked them to confirm the packed contents against our order as well; location, collection and completeness all remain unconfirmed at present
7 pointsHave they acknowledged those questions? I'd give them room to answer that specific list before adding another general chase
16 pointsThis discussion is closed to new replies after six months without activity. Last activity: .