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our connector pause has three tray names

AmaraBell0687 · 2025年9月10日 12:58 UTC

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AM
AmaraBell0687
FR10 connector loading pauses after a tray change. Our support clips say tray one, new tray and outlet. Same place, apparently. What should I send?

11 条回复

EL
ElenaBrown0949

Start with the physical tray station and its identifier, then one occurrence with the readable message, active step and time. We had to separate two fixture revisions in another report; the casual tray names were hiding the difference.

14
AM
AmaraBell0687

Receiving station R2. Message says tray not confirmed. I can get the matching log interval.

9
EL
ElenaBrown0949

Ask support which confirmation that step expects at R2, with the relevant ordinary input state for the same occurrence. The message alone doesn't tell you whether it means identity, seating or an empty receiving location.

5
AM
AmaraBell0687

They say fixture seated confirmation. Maintenance is comparing the target arrangement with R2's drawing.

16
MA
MayaChen1171

Which drawing revision? Get that into the ticket before someone compares the old target position again.

10
AL
AlexAdams0124

Any result from the target comparison, Amara?

11
AM
AmaraBell0687

Maya, R2 revision E. Alex, fitted target differs from E; tooling is reviewing why. No repair yet.

5
WI
WillCarter1009

Does the other changeover fixture use the same revision? Useful to check before the report starts treating every tray change as one case.

6
AM
AmaraBell0687

Other fixture is D. We've separated its occurrences. Thanks, Will; the shared station name hid that.

3
EL
ElenaBrown0949

Keep R2 as the station name and add the installed fixture ID beside each occurrence. You need both, otherwise fixing the ambiguous tray names just replaces one missing detail with another.

10
MA
MayaChen1171

Has tooling confirmed the intended target arrangement for E? That still needs answering before the mismatch becomes a repair instruction.

22

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