Our UR5e sample station is still out of service. Seller requested the controller return, courier delivered to their confirmed address, forty-nine days gone. Nobody can give me an intake number. Where would you push next?
Returned gripper controller, no service intake
ZaraAllen0308 · 2026年1月30日 20:21 UTC
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8 条回复
Ask the service desk to trace the parcel from the delivery reference and controller identity together.
20分Sent both. Sales kept searching our original purchase number. The courier reference apparently never reached service.
18分Do they have the return agreement and the exact service address in that same enquiry?
15分回复 MayaBell0649
Yes, Maya. Service has now found the parcel in receiving. Controller label matches. They sent an intake number, no assessment yet.
10分That is a useful step. Is your original fault description attached to the intake?
-1分And the return agreement. Receiving the hardware may not have brought the other attachments across.
15分回复 MayaBell0649
The intake email only attaches the parcel photo. I've replied with the fault report and return agreement, asking service to confirm both against their number.
7分Keep that number on further enquiries. Has service named who will handle the assessment?
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