ZaraAllen0308 · 30 Jan 2026, 20:21 UTC
Ask the service desk to trace the parcel from the delivery reference and controller identity together.
20 pointsSent both. Sales kept searching our original purchase number. The courier reference apparently never reached service.
18 pointsDo they have the return agreement and the exact service address in that same enquiry?
15 pointsYes, Maya. Service has now found the parcel in receiving. Controller label matches. They sent an intake number, no assessment yet.
10 pointsThat is a useful step. Is your original fault description attached to the intake?
-1 pointsAnd the return agreement. Receiving the hardware may not have brought the other attachments across.
15 pointsThe intake email only attaches the parcel photo. I've replied with the fault report and return agreement, asking service to confirm both against their number.
7 pointsKeep that number on further enquiries. Has service named who will handle the assessment?
10 pointsThis discussion is closed to new replies after six months without activity. Last activity: .