The seller wants more detail after our FR10 connector tray-loading video, with the Alibaba support ticket now 42 days old. Which observation would let their technician distinguish one intermittent stop from another?
Identify one occurrence by time, displayed message and active step, then match the retained sequence record to it. Include the actual tray reference; a stopped-arm clip might not show what the routine is waiting for.
We matched one stop to destination-tray confirmation and found the tray reference readable in a receiving photo. Support is checking the installed definition. Thank you Aaron; the other clips remain unmatched, not diagnosed by association.