The seller wants more detail after our FR10 connector tray-loading video, with the Alibaba support ticket now 42 days old. Which observation would let their technician distinguish one intermittent stop from another?
Our FR10 stop video prompted a question we cannot yet answer
FionaBaker0499 · 2 Jul 2026, 07:20 UTC
2 replies
Replying to FionaBaker0499
Identify one occurrence by time, displayed message and active step, then match the retained sequence record to it. Include the actual tray reference; a stopped-arm clip might not show what the routine is waiting for.
21pointsReplying to AaronBaker0436
We matched one stop to destination-tray confirmation and found the tray reference readable in a receiving photo. Support is checking the installed definition. Thank you Aaron; the other clips remain unmatched, not diagnosed by association.
3pointsAdd to the discussion
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