Can't approve a restart button that repeats an unknown inspection

NadiaBrown0900 · 2025年6月21日 19:05 UTC

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NA
NadiaBrown0900
I'm reviewing the operator screens for an FR10 sample station. The application crashed after sending an inspection request, then restarted with the plate marked pending. Its helper resends pending work automatically. Pending also means not sent yet. Those are wildly different situations for the person standing there. What wording and recovery decision should I ask the developer to separate before I train anyone on this?

10 条回复

HA
HassanBaker0443

Who can establish whether that particular request was accepted on the other side, rather than asking the operator to guess from the pending label?

17分
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NadiaBrown0900

Controls can check the PLC's retained job register. The local file has no saved response. I'm asking for a visible 'outcome unknown' state which doesn't trigger another request.

18分
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NaomiBennett0767

Does the saved local request carry the same attempt identifier as the retained PLC record, so the person reviewing it can reconcile a particular attempt rather than just a plate name?

14分
RO
RobinChan1121

And don't call unknown failed. Failed sounds like permission to try again. We managed to teach that misunderstanding with one badly named button.

-1分
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NadiaBrown0900

There is a shared attempt reference. Controls can match it, but only if the operator doesn't clear the local entry first. That clear button is another problem.

16分
LE
LeahAli0234

Our shift used to dismiss anything that looked like an error just to get the main screen back. I'd give them a way to view other information without clearing the unresolved attempt. Otherwise the interface is practically asking them to erase it.

11分
HA
HassanBaker0443

Who gets called if the two records still don't settle it?

6分
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NadiaBrown0900

Maintenance first, controls for reconciliation. Developer has separated viewing the status from clearing it. Unknown attempts stay visible and are excluded from automatic resubmission in the offline checks.

0分
NA
NaomiBennett0767

Will those checks include a crash around the send itself, where the request may have reached the receiver although the local send call never returned?

9分
LE
LeahAli0234

Nadia, try the revised screen with someone who missed this whole discussion. Ask them what happens to the plate next. If they say 'press restart and hope', the wording still needs work.

14分

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