Can't approve a restart button that repeats an unknown inspection

NadiaBrown0900 · 21 Jun 2025, 19:05 UTC

Closed
NA
NadiaBrown0900
I'm reviewing the operator screens for an FR10 sample station. The application crashed after sending an inspection request, then restarted with the plate marked pending. Its helper resends pending work automatically. Pending also means not sent yet. Those are wildly different situations for the person standing there. What wording and recovery decision should I ask the developer to separate before I train anyone on this?

10 replies

HA
HassanBaker0443
Replying to NadiaBrown0900

Who can establish whether that particular request was accepted on the other side, rather than asking the operator to guess from the pending label?

17 points
NA
NadiaBrown0900
Replying to HassanBaker0443

Controls can check the PLC's retained job register. The local file has no saved response. I'm asking for a visible 'outcome unknown' state which doesn't trigger another request.

18 points
NA
NaomiBennett0767
Replying to NadiaBrown0900

Does the saved local request carry the same attempt identifier as the retained PLC record, so the person reviewing it can reconcile a particular attempt rather than just a plate name?

14 points
RO
RobinChan1121
Replying to NadiaBrown0900

And don't call unknown failed. Failed sounds like permission to try again. We managed to teach that misunderstanding with one badly named button.

-1 points
NA
NadiaBrown0900
Replying to NaomiBennett0767

There is a shared attempt reference. Controls can match it, but only if the operator doesn't clear the local entry first. That clear button is another problem.

16 points
LE
LeahAli0234
Replying to NadiaBrown0900

Our shift used to dismiss anything that looked like an error just to get the main screen back. I'd give them a way to view other information without clearing the unresolved attempt. Otherwise the interface is practically asking them to erase it.

11 points
HA
HassanBaker0443
Replying to NadiaBrown0900

Who gets called if the two records still don't settle it?

6 points
NA
NadiaBrown0900
Replying to HassanBaker0443

Maintenance first, controls for reconciliation. Developer has separated viewing the status from clearing it. Unknown attempts stay visible and are excluded from automatic resubmission in the offline checks.

0 points
NA
NaomiBennett0767
Replying to NadiaBrown0900

Will those checks include a crash around the send itself, where the request may have reached the receiver although the local send call never returned?

9 points
LE
LeahAli0234
Replying to NadiaBrown0900

Nadia, try the revised screen with someone who missed this whole discussion. Ask them what happens to the plate next. If they say 'press restart and hope', the wording still needs work.

14 points

Discussion closed

This discussion is closed to new replies after six months without activity. Last activity: .