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The dashboard found more accepted coupons than we physically have

AnikaCarter1030 · 2025年10月7日 08:25 UTC

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AN
AnikaCarter1030
Our UR5e coupon inspection dashboard says we're nearly finished, but several coupons had retries after restart and each successful attempt added another one. Same physical coupon, more than one tick. I need the accepted-item count fixed without wiping out the failed attempts. The inspector keeps disposition records; the screen mostly shows a cheerful total. What would you make it count, and what would you still show the operator?

20 条回复

CH
ChloeBrooks0831

Count distinct physical coupon IDs with an accepted reviewed disposition. Retain their linked attempts.

11
SA
SamCarter1029

Does the stored data distinguish coupon identity from attempt identity already?

10
AM
AmandaBailey

Also distinguish replayed messages from genuine repeat inspections. Both can inflate that total, but they need different treatment in the history: duplicate delivery is not another physical attempt.

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SO
SofiaBrooks0804

We had a report that fixed the total by hiding every earlier failure. Inspection then lost the explanation for why an item had been held. Keep a readable route from the item to its attempts, including who reviewed the eventual disposition.

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AN
AnikaCarter1030

Sam, yes, we have both IDs in storage. Amanda, the current replay also adds to the counter, so there are two mistakes. Sofia, failed attempts need to stay visible; that was exactly what the inspector was worried about.

22
JO
JoBarnes0592

Can the operator see held coupons without them looking accepted?

17
HA
HazelAdams0136

Give held and unresolved items their own visible state, with a route to the responsible reviewer. Do not rely on a smaller green total to explain where the missing pieces went.

20
NO
NoraChan1105

Our sample list once used blank for both not inspected and awaiting review. Jo's question is worth keeping specific: what should the operator do with each group?

15
HA
HassanCarter0965

Amanda, how would you retain evidence of duplicate delivery without showing it as another inspection? Support will still want to know it happened.

6
AM
AmandaBailey

Keep delivery observations in an event log linked to the attempt. The operator's inspection history can show one attempt, while support can inspect its repeated deliveries. These are different views of the same retained evidence.

20
CH
ChloeBrooks0831

And a later timestamp alone should not choose the accepted disposition.

5
GA
GabrielAdams0105

Yes, especially after a restart. We had an older result delivered late and displayed as the latest inspection. Its arrival time was real; the story the screen told from it was wrong.

4
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AnikaCarter1030

Hazel and Nora, held coupons are physically separate and the inspector owns the review. The revised screen will distinguish not inspected, awaiting review and accepted. Thanks, Amanda, the event-log split lets us keep the duplicate evidence without inventing another attempt.

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SA
SamCarter1029

Try rebuilding the total from the stored records before changing the live display.

3
SO
SofiaBrooks0804

Sam, include an item still awaiting review in that rebuild. A test set containing only settled items can make the missing-state problem look solved before anyone has addressed it.

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HA
HazelAdams0136

And have the inspector compare the resulting item list, not only the final number.

20
HA
HassanCarter0965

A matching total can conceal two wrongly assigned coupons. The list comparison is worth the extra few minutes, particularly with those retries in it.

12
AN
AnikaCarter1030

The rebuilt list agrees with the inspector's settled dispositions. Two coupons remain awaiting review and are excluded from accepted. Failed attempts and repeated delivery observations remain available. Live display change is still being tested.

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JO
JoBarnes0592

Much easier to explain two waiting than pretend two more passed.

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GA
GabrielAdams0105

Anika, when the live test is done, try reopening the report as well as reconnecting the application. Our late-result problem showed up through a different report path from the one everyone had just repaired.

17

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