简体中文界面。帖子、指南及政策正文保留原文;未对原文作自动翻译。

The fitted UR5e adapter arrived twice on paper

RebeccaBaker0517 · 2025年9月6日 13:10 UTC

已关闭
RE
RebeccaBaker0517
Main UR5e delivery checked. Extra mounting adapter missing. Seller sent a contents summary counting the installed adapter again under spares. I returned it with the two order lines marked separately. Still getting next shipment rather than a supply answer.

9 条回复

AN
AnnaAbbott0068

Ask whether the actual additional adapter is available, because promising a shipment does not tell you whether they have made the thing they want to put in it.

2
RE
RebeccaBaker0517

They say it needs machining. No completion estimate. The spare line now says outstanding on their summary, so at least the fitted one has stopped multiplying.

6
AN
AnnaAbbott0068

Get the drawing reference into that machining proposal too, so receiving any roughly similar plate does not become the next argument about whether they fulfilled the order.

8
RE
RebeccaBaker0517

Requested the confirmed assembly drawing. Purchasing is also asking for a separate dispatch estimate, not a promise to attach it to an unknown future order.

14
NA
NaomiBaker0506

I'd price a complete spare locally as an option, with the same drawing, then you can discuss waiting or credit without inventing what replacement would cost.

13
BE
BethBaker0498

Include the locating pieces if they belong to that assembly, rather than comparing a finished kit with the price of a bare adapter plate.

14
RE
RebeccaBaker0517

Locating pieces are included. We have the approved drawing now. Local quote requested against the whole assembly. No credit accepted and no local order placed.

12
NA
NaomiBaker0506

Any actual manufacturing estimate from the seller yet, or are they still treating your spare as something to fill an idle afternoon?

17
RE
RebeccaBaker0517

No estimate yet. Purchasing owns both options. Maintenance knows the installed adapter is present and the spare isn't; I won't put an imaginary replacement date in the handover.

16

讨论已关闭

此讨论已连续六个月没有活动,现已关闭新回复。 最后活动: .